Helpdesk Agent Level 1

Southfield, MI - Southfield, MI

Posted: July 2, 2014

Function

Provides first level support (Level I) from the helpdesk call center and creates tickets for all calls received.

Purpose

To provide excellent customer service for a help desk call center environment that supports: *Remote access internet VPN products
*Manages security and network services
*Software as a Service Products (SaaS)
*Transaction Delivery Services (EDI)

Major Responsibilities/Accountabilities

Essential functions/duties of the position

Other responsibilities/accountabilities (marginal functions)


Knowledge/Skills/Abilities Required


Physical Requirements

To apply, email your résumé and cover letter to jobs@anx.com. ANX is an equal opportunity employer.